Papers and tools for the Stakeholder communities

Abstract

Les objectifs de performance peuvent se voir augmentés en contexte de transformation numérique. Les tâches s’effectuent d’emblée plus efficacement et rapidement à l’aide des technologies de l’information et de communication adoptées dans les organisations. Ainsi, le rythme de travail sur lequel les objectifs de performance reposent soulève de nouveaux enjeux et dilemmes pour les employé(e)s du service à la clientèle, lesquels seront explicités dans cet article.

Read the article (PDF, 264 KB – In French only)

Abstract

Applications de messagerie, de tenue de réunions, de gestion de projets, de partage d’information, portails ou sites intranet et logiciels d’entreprise ; les technologies de l’information et de la communication (TIC) sont indispensables pour travailler à l’ère du numérique. Toutefois, il arrive que les employé(e)s se perdent dans une surabondance d’informations transmises de tous bords, tous côtés via les TIC.

Read the article (PDF, 281 KB – In French only)

Abstract

Digital transformation, linked to new forms of employment arrangements such as remote work and hybrid work, can bring challenges to employee career advancement. In the first case, employees need not ever show up to their place of work, in the second they only go in a few times a week.

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Abstract

The first humans used stones as work tools, carving them to create arrowheads. Paper made its appearance many years later and is still being used today. Lately, a new trend is emerging: the use of digital tools to perform work tasks.

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Abstract

Digital transformation in the workplace has ushered in changing skill demands and organization of work. A way to study this change is to observe how skill demands are evolving in employers’ job offers. To this end, the Institute Intelligence and Data (IID) has generated a dataset that is now publicly available. This paper offers an introduction to the analytical potential of the dataset with a brief description and a variety of statistics related to its content.

Read the article (PDF, 801KB – In French only)

Abstract

Using the Job Demands-Resources (JD-R) Model, this second in a series of three articles pinpoints and describes the different types of job demands that can lead to worker burnout. Three types of demands are noted:

1. Quantitative (e.g. high workload)
2. Qualitative (e.g. work-family conflict)
3. Organizational (e.g. organizational change)

Read the article (PDF, 713 KB)

Abstract

This third and last in a series of three articles using the Job Demands-Resources (JD-R) Model pinpoints and describes the type of work resources that can promote employee well-being in the workplace. Four types of work resources are noted, related to:

1. Employment (e.g. availability of tools)
2. Organization (e.g. fair remuneration)
3. Social (e.g. recognition)
4. Online professional development (e.g. learning opportunities)

Read the article (PDF, 789 KB)

Abstract

The aim of this article is to present an overview of a theoretical model widely used by the scientific community and field professionals for a greater understanding and analysis of how employees’ work is organized in a workplace. Specifically, the model considers work organization-related factors that can play a role in worker burnout and well-being.

This is the first in a series of three articles on the Job Demands-Resources (JD-R) Model.

Read the article (PDF, 3 MB – In French only)

Abstract

En contexte de transformation numérique, les personnes employées doivent faire preuve d’adaptation et de flexibilité vis-à-vis le changement. Parmi eux, certains se démarquent par leur aisance à s’adapter aux changements et à vulgariser l’information. Ces personnes sont susceptibles de devenir des ressources informelles en aidant leurs collègues à naviguer adéquatement dans le changement, mais par le fait même, en augmentant leur charge de travail.

Read the article (PDF, 383 KB – In French only)

Abstract

Force est de constater que la transformation numérique vient avoir un impact sur les perspectives d’avenir des personnes travaillant dans les entreprises. Cela peut créer des opportunités d’avancements pour certaines et réduire les opportunités pour d’autres. Quel est l’impact de la transformation numérique sur les perspectives professionnelles ? C’est ce que nous allons explorer basé sur les entretiens individuels menés par l’équipe du CRIEVAT du mois d’octobre 2021 au mois de juin 2022, auprès de 44 individus travaillant dans le secteur des services.

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Abstract

Ce rapport fait état des résultats préliminaires des groupes de discussion réalisés avec des gestionnaires et des membres du personnel professionnel en ressources humaines et en formation des organisations partenaires. Les participantes et les participants soulignent l’importance de prétester les outils numériques avant leur implantation, d’offrir un plus grand soutien, de considérer les besoins diversifiés de la clientèle et de doser le rythme des changements afin d’assurer leur soutenabilité tant pour les gestionnaires et les professionnels que pour les employées. Les employées séniores seraient davantage affectées par la TN que leurs homologues juniors, notamment sur les plans du recrutement, de la formation, du développement des compétences, du développement de carrière ainsi que dans la réalisation des activités quotidiennes de travail. Des enjeux de genre sont également mis en lumière.

Read the research report (PDF, 784KB – in French only)

Abstract

This report shines a light on the relationship between management and support staff as they sail the choppy waters of the current, at times rushed implementation of digital-based navigational tools. The report is structured around issues discussed and developed during two focus groups conducted with each of the three insurance companies partnering in this project. Comments quoted in the report are solely drawn from the views of management and professional staff dealing not only with the reality of support staff work, but also their own reality as managers or professional staff members. As for support staff, the report delves into the nature of DT (what it is and how it is disseminated), its impact on work organization, working conditions, and its relationship to work among support staff/management, recruiting, training and career development. In addition to the working reality of support staff, the report also spotlights that of managers who lead them as well as that of HR and training professionals, including tensions in fulfilling their roles and the dilemmas and challenges they face and the representation they make of gender in the issue under discussion.

Read the research report (PDF, 1039 KB)

Abstract

There is scant focus on gender- and women-specific issues in the body of scientific research on digital transformation (DT). Thus the aim of this literature review is first to document DT challenges faced by workers in general and female workers in particular. Second, to examine these challenges in conjunction with the difficulties women are already encountering in career development (CD), and lastly report on various CD intervention theories or models.

Read the report (PDF, 455KB – In French only)

Abstract

This literature review carried out by Louis-Pierre Barette, doctoral student at Université Laval, documents the main findings published in the first months of the pandemic on the effects of COVID-19 on the world of work, in addition to gathering information on the progression of vulnerabilities in this new professional context. These writings are diverse, but reveal similar psychosocial consequences for the populations studied. This health crisis has had significant consequences for populations, has considerably changed working environments and, for workers, the ways in which they offer their work. In addition to the recorded job losses, teleworking and the adaptations necessary to promote “work from home” were consequences that caught the attention of the scientific community. These changes in the world of work have not been smooth, because certain categories of workers find themselves in a vulnerable situation which makes it difficult to adjust to these new professional realities.

Read the literature review (PDF, 423 KB – In French only)

Consult the graphic poster of the literature review process (PDF, 156 KB – In French only)