Digital transformation (DT) is impacting jobs across different sectors, including positions in administrative services and customer service. We would like to better understand the day-to-day life, experience and needs of workers in the insurance industry, as new tasks are being automated to the pace of integrating digital tools and teleworking.
Members of the Centre de recherche et d’intervention sur l’éducation et la vie au travail (CRIEVAT) will be conducting one-on-one interviews around the topic of career as a whole—in other words, education and career paths based on the experiences and events that shaped them, where facets of daily work, relations with customers and colleagues, as well as the participant’s own experience with DT in the workplace will be covered. Lastly, work-life balance and other spheres of personal life will also be considered.
These interviews also represent an opportunity for the workers to meet with a researcher eager to cultivate a thorough understanding of their experience with current and future DT in the workplace and its impact on careers.
|Jade Avoine||Isabelle Simard|